Refund policy

At Rames, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of receiving your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide proof of purchase (order number or receipt).

Items that are damaged due to misuse, washing, or normal wear will not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Used or worn t-shirts

  • Items damaged after delivery

  • Items without original packaging

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, your refund will be processed and the amount will be returned to your original payment method within 5–10 business days.

Exchanges

If you received a defective or wrong item, we will replace it free of charge.
Please contact us within 48 hours of receiving the product with photos of the item.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect when delivered.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@rames.com